Call Center Data Collection Services
Power your AI models with call center data collection services for structured voice and interaction datasets for AI applications in call center automation and analysis.
Call Center Data Collection Services
Power your AI models with call center data collection services for structured voice and interaction datasets for AI applications in call center automation and analysis.
Call Center Data Collection Methods
Live call recordings for authentic conversational data
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Transcriptions for text-based analysis and training
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Speech-to-text conversions for structured data extraction
Multilingual voice data collection for diverse language models
IVR interactions to capture user input and system responses
Multilingual Audio Data Types
Voice
Transcripts
Audio-visual data (for video call centers)
Time Series
Call Metadata
Sentiment
Professional Call Center Data Collection Services
Sapien's call center data collection service is designed to meet the demands of AI projects focused on voice analytics, customer experience, and call center automation.
Our services scale to fit any project scope while maintaining strict data quality standards through secure storage and clear quality assurance guidelines.
Use Cases
Automatic Speech Recognition (ASR)
Train ASR models with precise and diverse speech data from real-world call center environments.
Sentiment Analysis
Enhance sentiment analysis models with high-quality voice and text data capturing a range of customer emotions.
Speaker Identification
Collect call script data from call center conversations with our call center metrics analytics and reporting solution - improve the accuracy of speaker identification models.
Natural Language Processing (NLP)
Optimize NLP models for customer support and conversational AI by using well-structured, real-life dialogue datasets.
Conversation Analytics
Drive better model insights and automation in call center operations through detailed conversation analysis datasets.
Why Sapien?
True Domain Expertise
We draw on industry-specific knowledge from domain experts in call center operations, ensuring the datasets meet the challenges of voice-based AI models.
Advanced Data Collection Protocols
Our detailed call center data collection protocols and custom modules ensure relevant and high-quality datasets for your AI model and project needs.
HITL Quality Control
Sapien’s human-in-the-loop quality control ensures the highest data accuracy and consistency across every dataset we deliver.
Scalable, Secure, and Ethical
Our secure and scalable infrastructure guarantees the safe collection and storage of data. We ensure all data is ethically sourced from live call environments with consented participants.
Custom Modules and Protocols
Tailored call center data collection protocols and custom-built modules align with your specific project requirements for maximum efficiency.
Extensive Global Language Access
Sapien’s global reach provides access to diverse call data across languages, regions, and industries, enabling the creation of powerful AI models.
Ready to get started with your call center data collection project?
See how Sapien’s data collection team can deliver the high-quality datasets you need to accelerate your AI model training